In an emergency

NHS emergency services

If you need medical help fast, think you need to go to an accident and emergency department, or aren’t sure which service is right for you, NHS 111 can help.

You can contact NHS 111 online or by calling 111. NHS 111 is a free service available 24 hours a day, seven days a week.

Emergency Department (A&E)

Our Emergency Department (also known as Accident and Emergency) is located at Warrington Hospital, Lovely Lane, WA5 1QG.

Please remember that our Emergency Department and 999 should be used only for genuine life-threatening illnesses and emergencies, such as loss of consciousness, chest pain, breathing difficulties, severe bleeding that cannot be stopped, stroke or major trauma such as a road traffic accident.

No matter how busy our emergency teams are, the most seriously ill patients will always be seen first.

If you or someone you know is experiencing a life-threatening medical emergency, you should call 999 immediately.

999 BSL - emergency video relay service

The ‘999 British Sign Language (BSL) UK Emergency Video Relay Service’ enables a deaf person to use an app on their smart phone, tablet or laptop to call an emergency service, including ambulance, police, fire or coastguard services.

You do not have to register and the service is free for all users. It is available 24 hours a day, seven days a week, 365 days a year.

Watch this video for instructions on how to use the service.

Emergency mental health support

A mental health crisis often means that you no longer feel able to cope or be in control of your situation. It often involves a sudden or continued worsening of your symptoms. You may feel great emotional distress or anxiety, feel you can't cope with day-to-day life, think about suicide or self-harm, or experience hallucinations and hearing voices.

Children, young people and adults in Halton and Warrington who need urgent mental health support can call the Mersey Care 24/7 freephone crisis line on 0800 051 1508.

For more information visit the Mersey Care website 

If you live outside of the above areas visit nhs.uk/urgentmentalhealth 

You can get mental health support and advice by texting the word REACH to 85258. The text service is available 24/7 and offers free and confidential support to adults, children and young people.

If you are looking for tips, guides, tools and activities to support your overall mental health visit Self-help - NHS (www.nhs.uk)

Emergency dental treatment

If you need dental treatment in an emergency:

• call a dentist. Some surgeries offer urgent appointments at short notice
• if you do not have a dentist, find one by calling NHS 111

Do not contact a GP, as they will not be able to offer emergency or out-of-hours dental care.

Only go to an emergency department if you have:

• heavy bleeding 
• injuries to your face and mouth
• severe swelling, or increasing swelling of your mouth, lips, throat, neck or eye

If you're in pain while waiting to see a dentist, take painkillers such as paracetamol or ibuprofen. NHS 111 can also offer self-care advice.

For more information visit the NHS website page: How can I access an NHS dentist in an emergency or out of hours? - NHS (www.nhs.uk)

Emergency social services support

Warrington Urgent Community Response (UCR) service

A  service supporting professionals to maintain people at home, UCR helps to prevent avoidable hospital attendances and admissions and supports people returning home from hospital with extra support.

Operating 365 days per year, from 8am to 8pm, the team includes nurses, social workers and therapists who ensure people are supported to:

• remain at home when things start to get challenging or difficult
• recover after a fall, accident, acute illness or operation that would otherwise put them at risk of going into hospital
• reduce the risk of being admitted to hospital
• return home more quickly after a hospital stay

To receive support from the service, please call 01925 444220.

For more information visit: Urgent Community Response (UCR) service | warrington.gov.uk

Halton Council social care

For information get in touch with adult and children social care teams (halton.gov.uk)

More information

If you need urgent healthcare treatment or advice but it's not an emergency visit our 'When you need urgent healthcare' page.